Advice Support Volunteer

The Advice Support Team plays a crucial role in supporting the work of the service and determining our clients’ experience of their contact with us. Key elements of the role include greeting clients at reception and carrying out an initial triage assessment, managing the reception area, supporting clients who may be vulnerable with digital tasks and online forms, calling clients and responding to calls on our admin line, updating digital client records and general office admin tasks.

The role requires a regular minimum time commitment of one full day or two half days per week. Some of the skills you will need include:

• Ability to use IT systems and databases including Microsoft
• Ability to work as part of a team, including responding positively to feedback
• Ability to communicate clearly and effectively in person, in writing and over the phone
• Ability to remain calm under pressure
• Organisation and time management skills