Contact Us
If you need to contact us for advice, you can either call our Adviceline on 0800 144 8848, or complete our Enquiry Form

Note that we do not make appointments for clients who have not had a recent initial assessment on the same issue.

If you are calling to cancel an appointment or your call is not advice related you can contact our admin line: 01923 224531

Complaints

Unfortunately, sometimes things go wrong. We know we are not perfect, but we aim to keep getting better. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you.

We will treat your complaint confidentially, seriously and quickly.

If you want to make a complaint you can write to our Chief Officer:

Chief Officer
Citizens Advice Watford
St Mary’s Churchyard
High Street
Watford
WD17 2BE

Or if you prefer you can complain via national Citizens Advice:

03000 231 900

feedback form – please select the ‘Make a complaint’ option

feedback@citizensadvice.org.uk
- Our services
  
  Advice by phone:
  Adviceline 0800 144 8848
  
  Limited face to face drop in:
  First come first served - Monday to Thursday between 09:30am and 12:30pm
  
  Advice by email:
  Please complete our Enquiry Form
  
  Need a Foodbank Voucher?
  Call us free on 0800 061 4808
- Your Money Matters
  
  Are you a Watford Community Housing resident and need money advice?
  
  Please complete our Your Money Matters Enquiry Form
- Money Advice Pack
  
  Download our Money Advice Pack (paper form available on request) – required for all money/debt advice appointments.
- Our Address
  
  St Mary’s Churchyard
  High Street
  WATFORD
  Hertfordshire
  WD17 2BE
  
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- Telephone
  
  0800 144 8848
  
  If you need advice by phone you can call our advice line. This is a Hertfordshire wide service.
  
  Our advice line is open 10am to 4pm, Monday to Friday.
  
  We will help you as far as we can with publicly available information and decide on a next step which may include putting you in touch with another organisation or arranging a follow up phone appointment.

Get Involved
- Volunteer
Connect with us
Citizens Advice network

Our network provides advice in 2,500 locations across England and Wales.

We have over 21,500 volunteers supporting the delivery of our work alongside 7,000 paid staff.

Our service is worth at least £750 million to society.

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