Consumer

This page links to information to help with common consumer problems.

This includes problems with energy supplies; phone, TV, internet & postal services; new & used cars; building work; holidays; and other goods and services.

The consumer helpline gives free advice on consumer issues

T: 0808 223 1133
Textphone: 18001 0808 223 1133

Monday to Friday, 9am to 5pm
Closed on bank holidays

Calls are free from mobiles and landlines.
There is also an online help form and postal service.

Use our online scams helper to get advice that’s specific to your situation.

Need to write to someone about a consumer problem?

See if Citizens Advice has a template letter to help.

These pages take you (step-by-step) through the process of changing your energy supplier. This includes comparing tariffs & customer service ratings.

Which? is a consumer organisation which provides free online information that covers a broad range of consumer issues and includes template letters.

They also offer a legal helpline and product reviews, however, both these services require you to purchase a subscription.

Need to write to someone?

Check if Which? has a template letter to help.

Sometimes contracts are obvious and clear to all parties. Other times a myth or a lack of information can make this confusing.

This information from advicenow will help you understand whether you have a contract, what the terms of the contract may be, how to end a contract and what happens if something goes wrong.

If you have a problem with your purchase in another EU country and cannot resolve it with the trader, you can check your rights on the European Consumer Centre website or call their free helpline.

T: 01268 886690
Mon-Fri 9am-5pm

Calls charges (per minute)
Landlines: up to 13p
Mobiles: 3p – 55p
(free if you have inclusive minutes)

A: UK European Consumer Centre, Chartered Trading Standards Institute, 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH