Citizens Advice
Our adviceline is open 10am to 4pm, Monday to Friday: 0800 144 8848
For advice by email please complete our Enquiry Form
Need a Foodbank Voucher? Call us free on 0800 061 4808
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  • Privacy Policy & Cookies

    Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.

    We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.

    Read our privacy policy.

    Cookies

    We use cookies* to:

    • track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website
    • remember users selected contrast and/or text resizing style preferences for this website
    • record a user’s video preferences for our YouTube videos viewed on this website.

    First party cookies

    Cookie name About this cookie (where known) Expires
    __utma This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics.† 2 years from set/update
    __utmb This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics.† 30 minutes from set/update
    __utmc This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/ visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser.
    __utmz This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site – so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.† 6 months from set/update
    __utmv This is an optional additional cookie set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie is used when site owners create custom visitor-level variables for customising what can be measured. The cookie is updated every time data is sent to Google Analytics. 0 days
    testSessionCookie
    AGLogon Stores login details if the “Remember me” option has been selected. 90 days
    ANONID Anonymous session cookie. Used where information you have entered needs to be used over several pages. For example the contact form and letter generators. When the user exits the browser
    eprivacy Stops the banner message about cookies showing on every page. It is only shown on the first three pages visited, or until it is closed. 1 year
    extent Used to remember which part are of the UK you prefer to view information in. This allows you to skip the splash screen. 1 month
    _lgn_cscv2
    t
    REQURL  Allows a user to be sent to the correct page following a login.  At end of session
    SESSION Required so users can log in. At end of session

    Third party cookies from .twitter.com, twitter.com

    Twitter does not currently provide information on the use of specific cookies.

    Cookie name Expires
    _twitter_sess 0 days
    k 7 days
    guest_id 331 days
    remember_checked 3254 days
    remember_checked_on 3254 days
    secure_session 6906 days
    twll 3254 days
    auth_token 6906 days
    pid 547 days
    lang 0 days

    Third party cookies from .google.com, .youtube.com

    Cookie name About this cookie (where known) Expires
    SID This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time. 3646 days
    NID 183 days
    PREF This is a common Google cookie, used across several of their services. Stores user preference and can be used to personalise ads on google searches. 730 days
    APSID 331 days
    HSID Used by Google in combination with SID to verify Google user account and most recent login time. 331 days
    SAPISID 331 days
    SSID 331 days
    LOGIN_INFO 3650 days
    lwb 7 days
    VISITOR_INFO1_LIVE This cookie is used as a unique identifier to track viewing of videos. 241 days

    Third party cookies from plusone.google.com, apis.google.com, plus.google.com

    Cookie name Expires
    BEAT 1 day
    ULS 0 days
    OTZ 30 days

    Third party cookies from accounts.google.com

    Cookie name Expires
    GAPS 730 days

    Third party cookies from .facebook.com

    Cookie name Expires
    wd 0 days
    datr 331 days
    lu 331 days

    *cookie – a bit of information kept on a user’s computer.

    † For more information on Google Analytics tracking: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html

    How you can manage or delete cookies

    If you don’t want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

    If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:

    • www.allaboutcookies.org
    • www.aboutcookies.org

    Your personal information

    When you provide Citizens Advice with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely. Our Citizens Advice information charter provides full details of how we handle your personal information.

    Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

    Note: This privacy policy only covers this website citizensadvice.org.uk and it’s subdomains; other websites linked from this website are not covered by this policy. Once you have accessed another website via one of our links you will be subject to the security and privacy policy of that site.

    • Our services

      Advice by phone:
      Adviceline 0800 144 8848

      Limited face to face drop in:
      First come first served - Monday to Thursday between 09:30am and 12:30pm

      Advice by email:
      Please complete our Enquiry Form

      Need a Foodbank Voucher?
      Call us free on 0800 061 4808

    • Your Money Matters

      Are you a Watford Community Housing resident and need money advice?

      Please complete our Your Money Matters Enquiry Form

    • Money Advice Pack

      Download our Money Advice Pack (paper form available on request) – required for all money/debt advice appointments.

    • Our Address

      St Mary’s Churchyard
      High Street
      WATFORD
      Hertfordshire
      WD17 2BE

      Open in google maps

    • Telephone

      0800 144 8848

      If you need advice by phone you can call our advice line. This is a Hertfordshire wide service.

      Our advice line is open 10am to 4pm, Monday to Friday.

      We will help you as far as we can with publicly available information and decide on a next step which may include putting you in touch with another organisation or arranging a follow up phone appointment.

  • Get Involved

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    Our network provides advice in 2,500 locations across England and Wales.

    We have over 21,500 volunteers supporting the delivery of our work alongside 7,000 paid staff.

    Our service is worth at least £750 million to society.

  • Citizens Advice Watford

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