{"id":31849,"date":"2017-08-25T14:28:25","date_gmt":"2017-08-25T13:28:25","guid":{"rendered":"https:\/\/cawatford.org.uk\/internal\/?page_id=31849"},"modified":"2021-07-05T12:06:01","modified_gmt":"2021-07-05T11:06:01","slug":"consumer","status":"publish","type":"page","link":"https:\/\/cawatford.org.uk\/internal\/get-advice\/consumer\/","title":{"rendered":"Consumer"},"content":{"rendered":"

[vc_row gap=”25″ equal_height=”yes” el_position=”first” css=”.vc_custom_1488801559673{margin-bottom: 1em !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_class=”box-advice”][vc_column width=”1\/3″ el_class=”link-clone”][vc_single_image image=”31669″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank”][vc_btn title=”Consumer Hompage” style=”flat” shape=”square” size=”sm” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.citizensadvice.org.uk%2Fconsumer%2F||target:%20_blank”][vc_column_text]This page links to information to help with common consumer problems.<\/p>\n

This includes problems with energy supplies; phone, TV, internet & postal services; new & used cars;\u00a0building work; holidays; and other goods and services.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ el_class=”link-clone”][vc_single_image image=”31669″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank”][vc_btn title=”Consumer Helpline” style=”flat” shape=”square” size=”sm” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.citizensadvice.org.uk%2Fconsumer%2Fget-more-help%2Fif-you-need-more-help-about-a-consumer-issue%2F||target:%20_blank”][vc_column_text]The consumer helpline gives free advice on consumer issues<\/p>\n

T: 0808 223 1133<\/strong>
\nTextphone: 18001 0808 223 1133<\/p>\n

Monday to Friday, 9am to 5pm
\nClosed on bank holidays<\/p>\n

Calls are free from mobiles and landlines.
\nThere is also an online help form and postal service.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″ el_class=”link-clone”][vc_single_image image=”31669″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank”][vc_btn title=”Be scam aware” style=”flat” shape=”square” size=”sm” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.citizensadvice.org.uk%2Fconsumer%2Fscams%2Fcheck-if-something-might-be-a-scam%2F||target:%20_blank|”][vc_column_text]Use our online scams helper to get advice that\u2019s specific to your situation.[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=”25″ equal_height=”yes” el_position=”first” css=”.vc_custom_1488801559673{margin-bottom: 1em !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_class=”box-advice”][vc_column width=”1\/2″ el_class=”link-clone”][vc_single_image image=”31669″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank”][vc_btn title=”Template Letters” style=”flat” shape=”square” size=”sm” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.citizensadvice.org.uk%2Fconsumer%2Ftemplate-letters%2Fletters%2F||target:%20_blank”][vc_column_text]Need to write to someone about a consumer problem?<\/p>\n

See if Citizens Advice has a template letter to help.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ el_class=”link-clone”][vc_single_image image=”31669″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank”][vc_btn title=”Changing your energy supplier” style=”flat” shape=”square” size=”sm” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.citizensadvice.org.uk%2Fconsumer%2Fenergy%2Fenergy-supply%2Fget-a-better-energy-deal%2Fswitching-energy-supplier%2F||target:%20_blank”][vc_column_text]These pages take you (step-by-step) through the process of changing your energy supplier. This includes comparing tariffs & customer service ratings.[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=”25″ equal_height=”yes” el_position=”first” css=”.vc_custom_1488801559673{margin-bottom: 1em !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_class=”box-advice”][vc_column width=”1\/2″ el_class=”link-clone”][vc_single_image image=”31875″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank”][vc_btn title=”Which?” style=”flat” shape=”square” size=”sm” align=”center” button_block=”true” link=”url:http%3A%2F%2Fwww.which.co.uk%2Fconsumer-rights%2Ftopics||target:%20_blank”][vc_column_text]Which? is a consumer organisation which provides free online information that covers a broad range of consumer issues and includes template letters.<\/p>\n

They also offer a legal helpline and product reviews, however, both these services require you to purchase a subscription.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ el_class=”link-clone”][vc_single_image image=”31875″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank”][vc_btn title=”Template Letters” style=”flat” shape=”square” size=”sm” align=”center” button_block=”true” link=”url:http%3A%2F%2Fwww.which.co.uk%2Fconsumer-rights%2Fletter%23letters-tool-page||target:%20_blank”][vc_column_text]Need to write to someone?<\/p>\n

Check if Which? has a template letter to help.[\/vc_column_text][\/vc_column][\/vc_row][vc_row gap=”25″ equal_height=”yes” el_position=”first” css=”.vc_custom_1488801559673{margin-bottom: 1em !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}” el_class=”box-advice”][vc_column width=”1\/2″ el_class=”link-clone”][vc_single_image image=”31747″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank”][vc_btn title=”Understanding Contracts” style=”flat” shape=”square” size=”sm” align=”center” button_block=”true” link=”url:http%3A%2F%2Fwww.advicenow.org.uk%2Fknow-hows%2Fcontract||target:%20_blank”][vc_column_text]Sometimes contracts are obvious and clear to all parties. Other times a myth or a lack of information can make this confusing.<\/p>\n

This information from\u00a0advicenow\u00a0will help you understand whether you have a contract, what the terms of the contract may be, how to end a contract and what happens if something goes wrong.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″ el_class=”link-clone”][vc_single_image image=”32232″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank”][vc_btn title=”European Consumer Centre” style=”flat” shape=”square” size=”sm” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.ukecc.net%2F|target:_blank”][vc_column_text]If you have a problem with your purchase in another EU country and cannot resolve it with the trader, you can check your rights on the European Consumer Centre website or call their free helpline.<\/p>\n

T:<\/strong> 01268 886690
\nMon-Fri 9am-5pm<\/p>\n

Calls charges<\/strong><\/a>\u00a0(per minute)
\nLandlines: up to 13p
\nMobiles: 3p \u2013 55p
\n(free if you have inclusive minutes)<\/p>\n

A:\u00a0<\/strong>UK European Consumer Centre,\u00a0Chartered Trading Standards Institute,\u00a01 Sylvan Court, Sylvan Way,\u00a0Southfields Business Park,\u00a0Basildon, Essex\u00a0SS15 6TH[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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